Found Description
Experteer Overview
Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.
As Technical Support Manager at Qlik, you will lead global 24x7 support operations to deliver exceptional service for enterprise SaaS solutions. You’ll shape a world-class support strategy, align cross-functional teams, and mentor a high-impact team. You’ll handle escalated issues, optimize processes, and drive customer satisfaction at scale. This role offers strategic influence with senior leadership and a focus on availability, performance, and continuous improvement.
Compensaciones / Beneficios
• Define and implement highly available, scalable support services
• Oversee 24x7 operations, staffing and shift planning to meet SLAs
• Drive customer satisfaction through faster response and resolution times
• Collaborate with engineering, product, and customer success to improve product...
Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.
As Technical Support Manager at Qlik, you will lead global 24x7 support operations to deliver exceptional service for enterprise SaaS solutions. You’ll shape a world-class support strategy, align cross-functional teams, and mentor a high-impact team. You’ll handle escalated issues, optimize processes, and drive customer satisfaction at scale. This role offers strategic influence with senior leadership and a focus on availability, performance, and continuous improvement.
Compensaciones / Beneficios
• Define and implement highly available, scalable support services
• Oversee 24x7 operations, staffing and shift planning to meet SLAs
• Drive customer satisfaction through faster response and resolution times
• Collaborate with engineering, product, and customer success to improve product...