Found Description
Role Overview
We are looking for an experienced Technical Support Manager to oversee and lead the global shift operations within our technical support organization. This position will play a critical role in shaping and driving a world-class 24x7 support strategy.
What You Will Do
Takes the lead on technical issues and works with the customer to set them up for success, ensuring that the product is used as intended.
Lead the analysis, architecture, design, and development of large-scale data management and business intelligence solutions.
Why It Might Be a Fit
- Strategic Leadership: Define and implement highly available, responsive, and scalable technical support services.
- Customer Satisfaction: Drive efforts to improve customer experience, focusing on response times, resolution times, and customer satisfaction metrics.
Requirements
- 8-10 years of experience in technical support with SaaS prod...