Technical Support Lead - Windows and Nexthink

Cognizant is seeking a Technical Lead to oversee end-user tool implementation and support in a hybrid remote model focusing on Windows environments and Nexthink integration. You will ensure reliable desktop support, security, and efficient data flow while coordinating with cross-functional teams in Monterrey and Mexico.

You will guide user training, maintain system documentation, and drive improvements in end-user productivity through strong troubleshooting and collaboration with vendors and