Found Description
Location: Bangalore, India Employment Type: Full-Time | On-Site Experience: 8 Years People Management: 3 Years Work Model: 6 Days Working (Rotational Weekly Off) About the Role We are looking for a Lead Agent Reliability Engineer to own and scale our support operations function. This role combines technical ownership, team leadership, automation, and operational excellence . You will lead a team of support professionals, improve support workflows, drive automation, monitor SLAs, and collaborate with Engineering and Product teams to enhance platform reliability. This is a high-ownership role for someone who enjoys building processes, solving complex problems, and working in a fast-paced AI-driven environment. Key Responsibilities Lead and mentor a team handling technical and non-technical customer issues. Build scalable support processes, workflows, and operational playbooks. Drive automation of repetitive tasks using scripting and tooling. Own SLA performance, response times, resolutio...