Found Description
OnX Canada has a client seeking a Technical Support Help Desk professional for an initial 6-month contract. This role is fully onsite in Brampton.
Duration: 6 months
Onsite: 5/5 Days
Tops Skills and Technology Required:
- 3+ Years of Technical Support Experience
- Service Now (or similar ticketing system)
- M365
- Windows 11
- Desktop Imaging
- Active Directory
- Exchange
- VDI
- Experience supporting C-Suite Executives
POSITION SUMMARY
The Analyst - IT Service Desk is the primary point of contact for Information Technology Services (ITS) support. They diagnose, troubleshoot, and resolve issues related to hardware and software, including desktops, laptops, tablets, and mobile telephones/devices. They provide first-level support, ensuring that systems are restored to normal operation in an efficient, professional, and courteous manner while mainta...