Found Description
Technical Support Engineer (Oracle)
Global / Dubai / Hong Kong / Kuala Lumpur / Taipei / London / Penang / Singapore / Hanoi / Ho Chi Minh City
CMC - Tech / Full-time / Remote
Responsibilities- Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.
- Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.
- Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction.
- Monitor system performance and assist with version upgrades and data migrations.
- Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases.
- Proficient in Linux commands, capable of independent log analysis and performance monitorin...
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