Technical Support Engineer/(Aguascalientes)

LocationPosition based in Aguascalientes, Mexico (remote).
Ocasional office work.Work EnvironmentFriendly and relaxed, yet dynamic work environment.ResponsibilitiesConducting client discovery calls to gather client requirements.Designing, developing, deploying, and testing solutions for clients.Providing on‐going support, professional services, and consulting to clients.Providing Level1 and Level2 technical support to clients by responding to help desk calls and tickets.Conducting in‐person and virtual training sessions for clients.Deliver platform demonstrations for sales prospects.Working with clients and the development team to identify platform bugs and enhancements.Required SkillsPassion for providing outstanding customer service.Process analysis and development expertise.Exceptional presentation skills, strong verbal and written communication skills.Exceptional interpersonal skills.Ability to present ideas in a clean, user‐friendly way.Preferred SkillsAbility to work indep...