Found Description
Requirements
- Bachelor's degree in Systems, Computer Science, or a related field
- Minimum of 3 years of experience in technical support and customer service
- Knowledge of ITIL methodologies
- Experience with ticket management systems, preferably ServiceNow
- Advanced knowledge of G Suite, Microsoft Office, and Power BI
- Familiarity with ERP systems (Navision and SAP preferred)
- Skills in infrastructure, Citrix, VPN, and Microsoft 365
- Excellent communication skills and customer orientation
- Ability to work under pressure and solve problems effectively
- Intermediate to advanced English (minimum B2 level required)
Responsibilities
- Provide first‑level technical support to general users, managing tickets according to established priorities and procedures
- Assist users with technical issues related to hardware, software, communication lines, access, and passwords
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