Technical Support Engineer (Xico)

Requirements:

• Bachelor's degree in Systems, Computer Science, or a related field.
• Minimum of 3 years of experience in technical support and customer service.
• Knowledge of ITIL methodologies.
• Experience with ticket management systems, preferably ServiceNow.
• Advanced knowledge of G Suite, Microsoft Office, and Power BI.
• Familiarity with ERP systems (Navision and SAP preferred).
• Skills in infrastructure, Citrix, VPN, and Microsoft 365.
• Excellent communication skills and customer orientation.
• Ability to work under pressure and solve problems effectively.
• Intermediate to advanced English (minimum B2 level required).

Responsibilities:

• Provide first-level technical support to global users, managing tickets according to established priorities and procedures.
• Assist users with techni...