Found Description
**Technical Support Engineer**
**(Please submit resume in English)**
**Location**:Mexico (Office/Hybrid/Remote)
**Position Summary**:
**We will rely on you for the following**:
- Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
- Advise and educate users on accurate usage of the Product and address specific use cases reported on the Service Requests.
- Work in a fast-paced environment while collaborating with internal and external stakeholders.
- Act as a liaison between users and Product Management/Development.
- Research and identify solutions to ProjectWise Product functionality/features.
- Ask users targeted questions to quickly understand the root of the problem.
- Maintain accurate notes and details on user support requests.
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).