Found Description
Position Summary Join Bentley Systems' Global Product Support organization as a Technical Support Engineer , delivering expert technical guidance across Bentley's product portfolio.
You will collaborate with global teams to diagnose, troubleshoot, and resolve complex issues in real‐world enterprise environments using industry‐leading engineering software.
This role is ideal for engineers passionate about solving complex technical challenges, working directly with customers, and continuously developing expertise in networking, infrastructure, and enterprise‐scale systems.
Responsibilities Act as the main technical support contact for users, resolving issues across Bentley products via phone, email, and web support.
Engage with users to obtain information, collect logs for investigation, and ask focused questions to identify issues.
Collaborate quickly with global teams, developers, and cross-functional partners.
Identify, troubleshoot, and escalate advanced so...