Found Description
Job Title: Technical Support Engineer – VoIP & MSP
Location: Remote / Onsite (As Required)
Job Type: Full-Time
Job Summary
We are seeking a highly motivated and experienced Technical Support Engineer with hands-on expertise in VoIP systems, Managed Service Provider (MSP) environments, and IT Support. The ideal candidate will be responsible for providing technical support, troubleshooting VoIP and network-related issues, managing client environments, and ensuring excellent customer service.
Key Responsibilities
- Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems.
- Troubleshoot and resolve VoIP-related issues including call quality, SIP trunking, PBX systems, and handset configurations.
- Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud s...
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