Found Description
What you will do
The Technical Support Engineer provides advanced technical assistance for Johnson Controls ULlisted fire detection products across the Middle East region. The role supports partners installers service teams and end customers through troubleshooting commissioning support product expertise and ensuring compliance with UL and local Civil Defense requirements. This position plays a key role in maintaining product reliability customer satisfaction and brand reputation.
How will you do
Technical Support & Troubleshooting
- Provide remote and onsite technical support for JCI UL fire detection panels detectors modules and networked systems.
- Diagnose complex hardware software and network-related issues ensuring timely resolution.
- Support system commissioning configuration programming causeandeffect development and integration with BMS and thirdparty interfaces.
- Escalate critical issues to global support and R...
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