Technical Support Engineer - Tier 3

Deputy

Australia, New South Wales, Australia Full Time June 12, 2026

Found Description

Responsibilities

Provide advanced technical support for the Deputy ecosystem and related integrations

Troubleshoot and resolve complex technical issues across APIs, integrations, workflows, and customised customer configurations

Take ownership of escalated customer issues from investigation through to resolution

Perform technical analysis including log review, API troubleshooting, data validation, and root cause identification

Collaborate closely with Product and Engineering teams to investigate product defects and platform behaviour

Identify recurring technical issues and contribute to continuous improvement initiatives, tooling, automation, and process optimisation

Support strategic enterprise customers requiring high-touch technical engagement

Maintain clear and accurate technical documentation within tickets, internal knowledge bases, and escalation processes

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