Technical Support Engineer - Tier 2 Production

Working for Brightcove will give you a unique opportunity to join a fast-growing company and play an integral role in building products and online services that promise to transform the media industry and change the way people all over the world watch video.
**Responsibilities**:
- Provide escalated technical and triage support for other team members.
- Actively contribute to our online community and knowledge database for up-to-date customer information and solutions.
- Work closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements.
**Qualifications/Experience**
- 3+ years of work experience in online technical problem-solving.
- Excellent communication skills and strong customer focus.
- Proven analytical / problem-solving ability.
- Ability to communicate technical concepts clearly and effectively, both written and oral.
- Demonstrat...