Technical Support Engineer

3 years in infrastructure operations, NOC, or technical support Strong UNIX/Linux skills: log analysis, process and service management, cron jobs, basic scripting Hands-on experience with a monitoring platform: Zabbix, Prometheus, Azure Monitor or equivalent. Oracle SQL proficiency — data validation and anomaly detection in production databases Methodical, high-disciplined working style — NOC watch demands consistent alertness across a full 12-hour shift Ability to work independently overnight with sound escalation judgement Clear written English for complete, accurate Jira ticket and runbook documentation Strong organization, planning, estimation skills; ability to multi-task and monitor others’ activities. High attention to detail; strong comprehension and lateral thinking. Integrity, transparency, and a customer-first mindset