Technical Support Engineer

Total Exp- 3- 8Years Location- Chennai/ Indore Job Description – Technical Support Engineer Role Summar y Technical support for Google Workspace applications: Gmail, Groups & Contacts, and their corresponding Admin Console settings and reports, as well as related API s.First point of contact for Enterprise customers seeking technical suppor t.Second level support for lower segments technicians through consult s.Point of contact with internal engineering and business team s . ⸻ Key Responsibili ties Provide remote and hands-on troubleshooting, replicating customer issues in various environm ents.Determine optimal solutions based on customer-provided details and is sues.Guide customers through the problem-solving pro cess.Manage client issues from start to finish, ensuring effective technical resolu tion.Develop and document best practices to improve existing proce sses.Record all events and interactions within the case.Prioritize and action tasks in a timely ma nner.Monitor the status a...