Technical Support Engineer

What will you do?

• Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process
• Evaluate product and create bill of materials based on job requirements. Responsible for pricing review of quotation opportunities from Inside Project Managers & Sales team
• Answer technical emails or chat inquiries from customers. Use technical documents for references to all owner’s manuals, technical bulletins, drawings, and other internal tools
• Provide support to Inside Project Managers on warranty requests & service visits
• Set Order Review Meetings (ORM) with FSE & Engineering (VATS), Lead BOM Review Meeting, Kick Off Meeting
• Communicate with Sales after Engineering releases outline and coordinate approved submittal with ISS
• Release orders from Engineering to Manufacturing
• Create Submittal...