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Technical Support Engineer, Software

ZEISS Group

George Town, Penang, Malaysia Full time July 12, 2026
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Found Description

Position Summary

  • Contribute to the development of the ZEISS IQS Global Software Support HUB structure and strengthen the Software 2nd level Support Team, with a focus on the APAC region.
  • Analyze, troubleshoot, and sustainably resolve complex customer issues related to ZEISS software products and connected IT environments, serving as the technical interface between 1st level support, 3rd level support, product management, software development, and global support functions.
  • Maintain the knowledge base and document resolved cases in a structured manner to enable sustainable knowledge transfer.

    • Main Tasks

  • Perform all duties in compliance with company regulations, quality requirements, and processes.
  • Provide timely 2nd level support for ZEISS software products and related IT environments.
  • Analyze, reproduce, troubleshoot, and resolve escalated software incidents and customer reported issues.
  • Act as t...

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    Found Details

    LocationGeorge Town, Penang
    CountryMalaysia
    TypeFull time
    CategoryComputer Occupations
    PostedJuly 12, 2026

    About ZEISS Group

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    ZEISS Group

    George Town, Malaysia

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