Technical Support Engineer

The Technical Support Engineer is responsible for providing technical assistance, troubleshooting, and maintenance support for integrated IT systems, infrastructure and solutions deployed at client sites. This role ensures optimal system performance, minimal downtime, and high customer satisfaction by resolving technical issues efficiently and professionally. You must be comfortable in performing frequent field support on a day-to-day basis.

• Provide L1/L2 support for hardware, software, and network systems.
• Diagnose and resolve technical issues related to servers, storage, networking devices, security systems, and applications.
• Perform root cause analysis and implement corrective actions.
• Escalate complex issues to vendors or higher‑level support teams when required.