Found Description
Key Qualifications:
Education: Diploma/Degree in Computer Science, Information Technology, Computer Engineering, or equivalent- .Experience: min 2-3 years of practical experience in enterprise-level IT support, demonstrating increasing levels of responsibility
- .Technical Breadth: Proficiency in general IT operations, including desktops/laptops, mobile devices, networked printers, VPN, Wi-Fi & LAN, basic security protocols, endpoint imaging, and remote support tools
- .Attitude: Self-motivated, possess a can-do attitude, and a strong customer support orientation
- .Desired IT Industry Certifications: ITIL V4 Foundation/CompTIA A+/Network+/ CCNA/ Cloud / AI Technologies
- .Provide high-touch technical support via phone, chat, ticketing, and in-person channels
- .Expert-level troubleshooting for Windows 11 & Microsoft Office 365 (specifically Outlook and OneDrive)
- .Serve as an ...