Found Description
Job Title: Technical Support Engineer Platform Technologies
Location: (Hyderabad / Onsite)
About the Role:
We are looking for a proactive Technical Support Engineer to join our Platform Technology team. You will provide world-class support to platform users and administrators, troubleshoot complex technical issues, and help drive best practices for support services. This role offers hands-on exposure to cloud technologies, ServiceNow products, and SaaS/PaaS platforms while ensuring a high-quality customer experience.
Key Responsibilities:
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Provide technical support and resolution for platform issues, ensuring customer satisfaction.
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Troubleshoot, triage, and provide root cause analysis for ServiceNow and other platform products.
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Maintain and create knowledge base content to improve efficiency and empower customers.
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Suggest and implement process...
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