Found Description
**About Us**Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.We specialize in offering top-notch Customer Experience and Operational Support to modern businesses.Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
**Position Overview**Our client connects patients, doctors, and developers to accelerate healthcare innovation.As an Advanced Technical Support, you will deliver world-class support to our customers.
**Primary Responsibilities**:- Be the Electronic Health Record (EHR) integration expert and monitor sync stability for customers and partners- Find the root cause of a customer's issue, map the issue to the associated area of the product, and provide reproducible steps to engineering teams- Be a ...