Technical Support Engineer, Network Automation (Monterrey)

Technical Support Engineer – Monterrey

Main responsibilities:

• Project issue management: Helping the client to solve technical problems and being able to communicate about these problems to improve the technical support processes.
• Project review, engineering, BOQs and solutions considered for projects.
• Strong support Pre Sales team for BOQs through a POC.
• Understand customer requirements about products, provide feedback to product department for product improvement, and perform project and solution design processes.
• Analyze the practical needs of customers, provide solutions for the customer, and improve customer satisfaction.
• Based on the project requirements, provide the solution and complete the implementation.
• Cooperate with the sales team to deal with the progress of different projects and manage project status, forecast project risk and provide the best solution.
• Provide technical training to...