Found Description
As a Technical Support Engineer , you will play a crucial role in resolving intricate technical challenges and actively participating in the implementation of our cutting‑edge software – all in all ensuring the best possible service to our clients. If you’re a driven problem‑solver with a passion for hands‑on learning, this is the perfect role for you.
Key Responsibilities
- Act as a trusted technical point of contact, troubleshooting complex deployment, rollout, and optimization issues for enterprise IT teams running Thinfinity Workspace.
- Provide advanced support for virtual desktop and application delivery architectures; diagnose and resolve issues related to reverse proxies, secure publishing protocols (RDP, VNC, SSH), session brokering, and context‑aware identity policies.
- Troubleshoot and maintain hybrid cloud deployments, with a primary focus on Oracle Cloud Infrastructure (OCI), alongside Azure, AWS, and GCP.
- Assis...