Technical Support Engineer (México)

Position

Technical Support Engineer

Location

Mexico (Remote)

Key Responsibilities

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies.
• Provide technical support to customers via calls, tickets, and other channels in Spanish and English.
• Troubleshoot software, networking, and system-level issues with a strong focus on customer experience.
• Participate in continuous testing of software and integrations to support quality assurance efforts.
• Support customers as part of an after-hours on‑call rotation, contributing to 24/7/365 support coverage.
• Maintain accurate documentation and records within support and ticketing systems.
• Continuously build technical and product expertise to improve issue resolution and customer outcomes.

Qualifications

• Strong customer service and communication skills.
• ...