Responsibilities:
Collection, analysis, and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information Job Experience / Abilities Required
Experience in a technical support role in a networking/security company or equivalent education Strong understanding of TCP/IP, routing protocols, L2/L3 switches Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning Strong troubleshooting and problem-solving skills Working knowledge on Windows, UNIX, or Linux Previous call center experience, preferably supporting data networking products and/or security products is desirable. Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year! Adaptable and...