Technical Support Engineer

What You’ll Do
A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.

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• Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed.
  
• Document issues and contribute to internal team documentation.
  
• Collaborate with Engineering as needed to provide solutions.
  
• Provide Root Cause Analysis.
  
• Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On‑premises.
  
• Provide technical expertise during testing, deployment, and upgrading of Redis software.
  
• Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
  
• Serve as the customer advocate for timely resolution of is...