Technical Support Engineer - Level 3

Technical Support Engineer - Level 3 (X86 Cloud)

Responsible for the implementation, administration, support, maintenance, troubleshooting, automation, optimisation, and continual improvement of enterprise x86 infrastructure, private cloud hosted services, and associated operational platforms within managed services and customer environments. Acts as a technical escalation point and provides technical support for assigned services and customer environments.

Core Responsibilities

• Provide advanced operational support for infrastructure and private cloud services.
• Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.
• Perform root cause analysis and implement corrective and preventative actions.
• Support configuration, patching, upgrades, migrations, and decommissioning activities.
• Maintain platform availability, security, resilience, performan...