Found Description
Job Title: Technical Support Engineer - L2
Location: Cebu, Philippines
Role Overview
The Level 2 Support Engineer provides advanced technical support and deeper investigative capability within the Retail Applications support organisation. Operating within a multitier model, L2 is responsible for complex troubleshooting, root cause identification, and technical validation across hardware, software, payment services, cloud solutions, and store system applications. As an L2 Support Engineer, you will rotate across defined product “pods”, allowing you to build specialist knowledge while gradually developing full portfolio subject matter expertise. This structured rotation mirrors the L1 operating model and supports deep technical fluency across (although not limited to): Retail devices and peripherals, Payment, cloud, and web services, Store systems applications, Windows and Linux operating systems. This role ensures efficient incident progressi...
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