Found Description
Required:
1. Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1
2. Excellent written and verbal skills in English (CEFR B2 and above)
3. Responsible for supporting the WAN/LAN infrastructures for several accounts
4. Provide life-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets.
5. Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution
6. Coordinates with field support organizations to install/fix network issues
Desired:
1. Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking
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