Technical Support Engineer - L1

ResponsibilitiesResponsible for supporting the WAN/LAN infrastructures for several accountsProvide life-cycle management, quality assurance, customer communications and technical troubleshooting support.
Assigned to multiple complex accounts encompassing a wide range of technical feature sets.Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolutionCoordinates with field support organizations to install/fix network issuesQualificationsBasic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1Excellent written and verbal skills in English (CEFR B2 and above)Desired QualificationsWorks on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networkingShould have knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etcShould have knowledge of WAN protocols like EIGRP, O...