Found Description
Role Summary
We are seeking a Technical Support Engineer to provide Level 1, Level 2, and Level 3 technical support for enterprise applications, end-user systems, and IT services. The ideal candidate will have experience in incident management, service desk operations, troubleshooting, ticketing systems, and customer support while ensuring timely issue resolution and a high-quality user experience.
Key Responsibilities
- Provide L1, L2, and L3 technical support for enterprise applications, hardware, software, and end-user systems
- Diagnose, troubleshoot, and resolve technical issues through remote and on-site support
- Manage incidents, service requests, and problem tickets using enterprise ITSM platforms
- Escalate complex issues to appropriate technical teams while ensuring timely resolution
- Monitor support queues and ensure adherence to Service Level Agreements (SLAs)
- Perform root caus...
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