Found Description
Responsibilities
- Address customers' requirements and provide solutions.
- Guide customers through installing software and system applications.
- Research for solutions to resolve an issue.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with customers to ensure their software and systems are functional.
- Report customer feedback and potential product requests.
- Produce technical documentation and manuals.
- Build software and system applications related database.
Requirements
- Proven work experience as a Technical Support Engineer or similar role.
- Hands-on experience with Windows environment.
- Working knowledge of 3D software, CAD design software, engineering software or any other manufacturing operation management system.
- Ability to perform remote troubleshooti...