Found Description
Job Description
Technical Support Engineer professional looking for an opportunity to grow your career, this role gives you the chance to be trained in product knowledge, troubleshooting, and training delivery. You will be equipped to handle Tier 1, 2, and 3 pre‑sales and post‑sales technical inquiries through phone, email, and live chat. In this role, you will sharpen your problem‑solving and training and development skills. This position is based in Mandaluyong City, Philippines.
In This Role: Responsibilities
- Handle product and application issues for customer installed‑base products through communication channels such as call, chat, and email.
- Provide solutions based on customer requirements and evaluate the need for non‑standard offerings.
- Conduct technical product training for internal and external customers.
- Act as a technical resource when needed for pre‑sales, product presentations, and/or troubleshooting pr...