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# Technical Support Engineer IIOnsite |Mid Level|Full TimePosted: Today#### SkillsNext.jsOperating SystemsLinuxCybersecurity#### Company LocationSingapore#### Remote Work PolicyOnsite**Summary**We are looking for a a Technical Support Engineer to provide technical product support to customers, partners and resellers using ESET products. You will validate incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.Job description**FUNCTIONAL RESPONSIBILITIES AND DUTIES** • Provide technical support to customers, partners, and resellers for ESET products. • Document, process, and analyse incoming customer requests through all communication channels. • Gather relevant information based on requests received from the higher-level support and implement processes.• Provide technical level 2& 3 support for consumer and business products. • Qualify and escalate undocumented issues to next level support teams according to defined p...