Found Description
Summary
Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.
What You'll Do
- Provide post‑sale technical support to customers and partners.
- Assess and document reported customer issues.
- Formulate and communicate resolution plans.
- Gather necessary information and resources.
- Investigate and reproduce case scenarios.
- Provide clear customer responses and document corrective actions.
What You'll Need
- 1‑2 years of proven relevant professional experience as a technical support agent or equivalent.
- In‑depth knowledge and experience in at least some of the following areas:
- IT and system administration.
- Networking and data transport and encryption.
- Cloud infrastructure, machine, network and services virtualization.
- Security conce...