Technical Support Engineer I - VTS

Role Overview

We are looking for a seasoned, highly technical Azure & Modern Workplace Support Engineer who brings deep cloud expertise and a commitment to customer success. This engineer operates as a senior L0/L1/L2 escalation point for Microsoft cloud issues—diagnosing, troubleshooting, and resolving a broad spectrum of Azure infrastructure, Modern Workplace (M365/O365), API, identity, and platform challenges. This is a hands‑on, investigative, customer‑centric role that requires curiosity, the ability to learn new technologies quickly, independence with urgency, and creative problem‑solving under pressure. The engineer will act as a technical leader in the support organization, partnering closely with Product, Engineering, SRE, and vendor teams to eliminate root causes, evolve the platform, and create world‑class support experiences.

Key Responsibilities

• Own and resolve complex Azure and Modern Workplace service requests across Compute, Networkin...