Technical Support Engineer I

What's the role?:
Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services.
We are looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE’s products and services.
**Main Responsibilities**
- Provides expert, fast, and effective resolution to customers’ technical issues. Operates as the go-to technical expert for HERE products.
- Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
- Manages incident response and escalation. Facilitates root cause analysis.
- Improves the HERE product portfolio by providing cus...