Found Description
Job Description: Technical Support Engineer I
We are looking for a Technical Support Engineer I. In this role, you will be the first point of contact for our customers, primarily IT professionals, helping them get quick answers, troubleshoot issues, and make the most of our PRTG monitoring solutions. You will focus on 1st-level support, resolving common technical questions and working closely with senior engineers on more complex cases.
Key Responsibilities
- Provide 1st-level technical support to our international customers via ticket system, chat, and phone
- Troubleshoot and resolve common product and configuration issues related to PRTG
- Gather relevant information (logs, screenshots, system details) to support issue resolution
- Escalate more complex issues to 2nd-level support with clear documentation and context
- Assist customers with setup, configuration, and general product usage
- Collaborate with...