Technical Support Engineer for Industrial Drives (Apodaca, N.L.)

We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you. What will you do? Provide an outstanding tailor-made customer experience through our every customer interaction related to technical assistance, product selection, software update, collaboration with sales, claims, services and global supply chain. Develop technical skills in new products and technologies through hands-on training, lab testing and simulations, while collaborating cross-functionally and supporting customer site activities alongside service and sales teams. Resolve customer requests efficiently to ensure a seamless and positive experience Identify sales opportunities when interacting with customer and submit sales leads in order to cover all customer needs. Roles and Responsibilities Technical support to customers ...