Technical Support Engineer, Enterprise

Role Summary

We are hiring our first Technical Support Engineer in APAC to build and lead our technical support presence in the region. This is a high-impact role for a deeply technical individual (L2/L3) who can independently tackle complex, escalated issues and become the go‑to technical resource for our fastest‑growing market.

As the foundational hire for APAC, you will:

• Own the end-to-end technical support for enterprise and strategic customers in the region.
• Debug, reproduce, and resolve advanced issues (APIs, model behavior, latency, fine‑tuning, infrastructure).
• Bridge the gap between customers, engineering, and product teams to drive regional success.
• Shape support processes tailored to APAC’s unique needs (time zones, languages, use cases).

This role reports to the Lead Customer Support and requires autonomy, technical depth, and a proactive mindset to scale supp...