Technical Support Engineer, Enterprise

Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems—across high‑stakes industries such as finance, manufacturing, defense, healthcare, and the public sector—co‑creating customized AI systems that they can run on their terms.

Role Summary

We are hiring our first Technical Support Engineer in APAC to build and lead our technical support presence in the region. This high‑impact role is for a deeply technical individual (L2/L3) who can independently tackle complex, escalated issues and become the go-to technical resource for our fastest‑growing market.

Key Responsibilities

• Deep Technical Troubleshooting (L2/L3)
  • Investigate and resolve complex, escalated issues (e.g., API failures, model hallucinations, latency spikes, fine‑tuning misbehaviours, infrastructure bottlenecks).
  • Reproduce and debug customer ...