Technical Support Engineer End User Support

JOB DESCRIPTION

JOB TITLE: Technical Support Engineer

JOB PURPOSE: END-USER Support Field Support Engineer

QUALIFICATION: Graduation

CERTIFICATIONS: CCNA MCSA CompTIA A

EXPERIENCE: 4 Years

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Hardware Setup: Install configure and maintain desktop computers printers and other peripherals.
• Software Installation: Install and configure operating systems office applications and other software as required by users.
• System Configuration: Set up user accounts permissions and security settings according to organizational policies.
• End-User Assistance: Provide technical support to end-users via phone email or in-person. Troubleshoot and resolve hardware and software issu...