Technical Support Engineer

Diagnose and troubleshoot hardware and software issues reported by customers to ensure swift resolutions.

Provide clear and concise documentation of support interactions including technical solutions and troubleshooting steps.

Collaborate with engineering teams to relay customer feedback and efficiently elevate unresolved technical issues.

Conduct remote troubleshooting sessions using diagnostic tools and methods to assist clients in real-time.

Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) validate expertise.

Minimum of five years of technical support experience in a fast‑paced environment, preferably in a SaaS or IT company.

Proven experience in customer-facing roles, showcasing excellent communication and interpersonal skills.