Technical Support Engineer - Digital Products

Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer - Digital Products.
**What you’ll do**:
**PRIMARY FUNCTION DESCRIPTION**
**ESSENTIAL FUNCTIONS & DIMENSIONS**
- Provide technical assistance for Eaton’s digital products
- Develop, modify and troubleshoot digital products.
- Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
- Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.
- Effectively communicate product value proposition and product line strategies.
- Make recommendations for product enhancements.
- Generate sales leads for the field sales organization.
- Participate in the development and maintenance of product support resources.
- Participate on teams to enhance team performance and drive process improvement.
**POSITION CRITERIA**:
- Ability to cl...