Found Description
What You’ll Do
- Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed.
- Document issues and contribute to internal team documentation.
- Collaborate with Engineering as needed to provide solutions.
- Provide Root Cause Analysis.
- Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On‑premises.
- Provide technical expertise during testing, deployment, and upgrading of Redis software.
- Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
- Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.
- Participate in new product development, customer training, and...