Found Description
About the Role:
The ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.
What You'll Do:
You will take ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution or escalation, and identifying and escalating priority issues that need immediate attention. You must meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. You will serve as an internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible. You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting c...
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Submit your application for Technical Support Engineer - Cloud (Remote, BRA) at CrowdStrike Holdings, Inc.
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