Technical Support Engineer (Bogotá)

h3>Overview

We are looking for a proactive and detail-oriented Technical Customer Support Specialist to join our team. The ideal candidate will have a solid background in payments, transaction processing, and customer service, with a passion for payments. In this role, you will be the key point of contact for both internal teams and clients, providing timely, effective solutions to technical issues, driving customer satisfaction, and contributing to process improvements.

Key Responsibilities

• Be a named point of contact and take ownership of service for a group of Thredd clients, ensuring their needs are met with high standards of service.
• Provide second-level analysis, investigation, and resolution for customer service requests related to card/transaction processing, electronic Point of Sale (POS), ATMs, and fraud.
• Advocate for clients, representing their requirements and needs within the organization to ensure alignment on new features or en...