Found Description
About the Role
We are looking for a Technical Support Engineer who can serve as the first technical point of contact for both consumer device users and enterprise customers. This role is ideal for someone who enjoys troubleshooting complex technical issues, digging into logs and APIs, and working closely with engineering teams to drive resolution
.You will bridge the gap between customers and engineering by translating reported issues into actionable, reproducible bug reports while helping improve internal support processes through automation and documentation
.
Key Responsibiliti
- esAct as the primary technical point of contact for consumer device users and enterprise customer
- s.Investigate, reproduce, diagnose, and isolate issues across devices, applications, connectivity, user accounts, and enterprise platform
- s.Perform root cause analysis using logs, monitoring dashboards, API responses, and basic P...